Refund and return policy

Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange. All sales are AS IS.

To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, such as. (See Below)

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Video Games and Video Game Consoles have been opened if they were in New Condition when sold.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds

If you haven’t received a refund, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all this and still have not received your refund, please get in touch with us at support@rosalessupertech.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@rosalessuperrtech.com and send your item to:

1926 Ephriham Avenue

Fort Worth TX 76164

Shipping Returns

To return your product, you should mail your product to:

1926 Ephriham Avenue

Fort Worth TX 76164

You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@rosalessupertech.com for questions related to refunds and returns.